Fa990 FAQ — All Your Questions Answered

No. Under fa990's policy, each mobile number can only be used to create one account. Attempting to open multiple accounts may result in all of them being suspended and any accumulated balance being forfeited. Play fair and enjoy everything fa990 has to offer through a single account.

All you need to get started is a mobile OTP verification. To unlock full withdrawal access and claim larger bonuses, you may need to complete identity verification (KYC). This process keeps your account secure.

Once logged in, you can update your name, email, and password from the dashboard. To change your registered mobile number, you'll need to contact the support team and complete identity verification. OTP verification is required for any account information changes.

First, make sure you are entering your mobile number and password correctly. Check whether Caps Lock is on. If you are still having trouble, use the "Forgot Password?" option. You can also try clearing your browser cache or switching to a different browser. If none of that works, reach out via the support chat.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent within seconds. Use that OTP to set a new password. Choose a strong password — at least 8 characters, including numbers and special symbols.

Too many incorrect password attempts will temporarily lock your account as a security measure. Wait 15–30 minutes and try again, or reset your password. If you still can't access your account, contact our support team — they'll get it sorted quickly.

You can deposit on fa990 via Mobile Banking, Nagad, Rocket, DBBL Mobile Banking, and various bank transfers. Mobile banking is the fastest method — funds are credited within just a few minutes. Always make sure to use the correct reference number when making a deposit.

The minimum deposit on fa990 generally starts from 100 BDT, though this may vary depending on the payment method. There is no strict maximum deposit limit, but account verification may be required for larger amounts. Check the Payment section of your dashboard for the most up-to-date limits.

Deposits are typically credited within 5–15 minutes. If more than 30 minutes have passed, contact support chat with a screenshot and reference number of the transaction. Note that using an incorrect reference during deposit may require manual verification.

Withdrawal requests on fa990 are typically processed within 15 minutes to 24 hours. Mobile Banking and Nagad are usually the fastest options. Bank transfers may take a little longer. If there is a slight delay during peak hours, reach out to support.

The minimum withdrawal on fa990 is generally 500 BDT. However, withdrawals from bonus funds require the wagering conditions to be met first. Your account must also be fully verified before you can withdraw. Check the Cashier section of your dashboard for the latest limits.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, incorrect payment details, or suspicious activity on the account. Contact support to find out the exact reason — they will explain what happened and help you resolve it.

New members on fa990 receive a welcome bonus based on a set percentage of their first deposit. You may also receive free spins or a free bet after registering. Enter an applicable promo code during registration to claim your bonus. Be sure to read the bonus terms and conditions carefully.

A wagering requirement means that to withdraw bonus funds, you must wager that amount a set number of times. For example, a 20x wagering requirement on a 100 BDT bonus means you need to place a total of 2,000 BDT in bets before the bonus balance can be converted to cash and withdrawn.

With fa990's referral program, both you and your friend receive a bonus when you refer them. Share your unique referral link from your dashboard, and once your friend registers through it and makes their first deposit, the referral bonus will be added to your account. The more you refer, the more you earn.

fa990 offers Live Casino, slots, Fish Game, Sports Betting (including cricket, football, and kabaddi), and the Joy Game series. Every category features world-class titles, and new games are added regularly — so there is always something new to discover each time you log in.

All game session data is stored on the fa990 servers. Even if your connection drops, game outcomes are determined server-side and your balance will be updated once you reconnect. If you notice any discrepancy, contact support right away — they will review the game logs and resolve the issue.

fa990's Sports Betting section lets you bet on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and basketball. Live betting is available for Bangladesh national team matches as well as major tournaments like the IPL and World Cup.

fa990's Fish Game is a shooting-style game where you hunt fish to earn points and prizes. Choose your gun, set your bet amount, and aim at the fish moving across the screen. Bigger fish are worth more points, and catching a special boss fish gives you a chance to win the jackpot.

Yes, fa990 uses SSL encryption to keep all data secure. Your personal information and financial data remain completely confidential. fa990 is committed to responsible gaming and puts user safety first.

Change your password immediately and notify the support team. Swift action will be taken to secure your account. To stay safe going forward, use a strong password, never share your login credentials with anyone, and avoid logging in over public Wi-Fi.

The fa990 support team is active 24 hours a day, 7 days a week. The Live Chat option on the website or app gets you the fastest response — a support agent typically connects within 5 minutes. When reaching out, include a detailed description of your issue along with any screenshots.